Meet Peter Tang, Advantech's Customer Service Director in N. America.
As the Customer Service Director, I strive to do things right the first time. They may just be little things, but usually they make the difference between winning and losing.
"Satisfaction lies in the effort, not in the attainment, full effort is full victory.”
During my 12 great years of service for Advantech America Service Center (AASC), I was truly blessed having opportunities to lead service operations and to promote value-added customer support service to our customers. Focused on Advantech’s mission from “Trusted ePlatform Services” to “Enabling an Intelligent Planet”, the AASC RMA team and I are dedicated to providing the highest standards of after-sale support, customer service, and teamwork with the other colleagues of Advantech. Together we recognize that our success depends on our ability to accomplish our mission and honor our commitments. Although sometimes what seems like the right thing to do could also be the hardest thing you have ever done in your life, it’s always worth it in the end!
Before starting my career with Advantech, I worked for opto-electronics and semiconductor companies where I gained experiences in material planning and order fulfillments, international supply chain management, and global operations control. That knowledge contributed to my ability to continuously increase and strengthen all customer expectations and satisfaction to Advantech’s high standards, as well as leading Advantech› service innovation to success. I will always enjoy being an Advantecher and will always be proud of AASC as it continues to serve its customers with its can-do attitude and dedicated teamwork.